Refund policy
We want you to love what you ordered. If something arrives damaged, defective, misprinted, or different from what you ordered, please contact us at hello@lastingplaces.com and we'll make it right.
Damaged, Defective or Incorrect Items
Please contact us within 30 days of delivery if:
- Your item arrives damaged or defective
- The print has a production or printing issue
- You receive the wrong product, size, or color
Include your order number and, when possible, a photo showing the issue. Once we've reviewed the request, we'll arrange a replacement or refund as appropriate. You will not be charged for correcting an error with your order.
Made-to-Order Items
Each Lasting Places shirt is made specifically for your order. Because of this, we generally cannot accept returns or exchanges for:
- Ordering the wrong size
- Choosing the wrong color or design
- Changing your mind after the item has entered production
Please review the product details and size information before placing your order.
Cancellations & Order Changes
Cancellation requests may be submitted within one hour of placing your order.
After that window, please contact us at hello@lastingplaces.com as soon as possible if you need to cancel or change an order. Orders are typically submitted to production at approximately 11:55 PM Central Time each day. If your order has not entered production, we'll do our best to make the requested change or cancellation.
Once production has begun, we are unable to cancel the order or change the item, size, color, design or shipping address.
How to Contact Us
If you have a problem with your order, please contact us at hello@lastingplaces.com and include your order number.